← Back to Glossary

Net Promoted Score (NPS)

NPS is a metric that assesses customer satisfaction from asking customers how likely they are to recommend a product to others on a scale of 0-10. Promoters give a score of 9-10, Passives 7-8, and Detractors 0-6.

Recommended benchmark:

Good = 20-30

Great = 30-70

NPS = Percentage of Promoters - Percentage of Detractors

Net Promoted Score (NPS)

Related Content

No items found.
Vector background

Gain complete visibility with a 360° view of your business

Get started with Abacum today.

Hand icon svg cta