Net Promoted Score (NPS)
NPS is a metric that assesses customer satisfaction from asking customers how likely they are to recommend a product to others on a scale of 0-10. Promoters give a score of 9-10, Passives 7-8, and Detractors 0-6.
Good = 20-30
Great = 30-70
NPS = Percentage of Promoters - Percentage of Detractors
Leveraging Forecasting for Growth: A Fireside Chat Between Julio Martinez and Miguel Fernandez
Is your finance team leveraging forecasting for growth? Find out how to get started with this exclusive interview between Abacum and Capchase.