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Leveraging Forecasting for Growth: A Fireside Chat Between Julio Martinez & Miguel Fernandez
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NPS is a metric that assesses customer satisfaction from asking customers how likely they are to recommend a product to others on a scale of 0-10. Promoters give a score of 9-10, Passives 7-8, and Detractors 0-6.
Recommended benchmark:
Good = 20-30
Great = 30-70
NPS = Percentage of Promoters – Percentage of Detractors
Further reading