Customer Satisfaction Score (CSAT)
CSAT measures customer satisfaction level with a specific product or feature. Usually, customers will be asked to give a rating from 1 (very dissatisfied) to 5 (very satisfied).
Recommended benchmark: 60% - 80%
CSAT Score = (Number of Satisfied Customers* / Total Number of Responses) x 100
* Satisfied customer = 4 and 5 ratings