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Top SaaS benchmarks all startups should be tracking
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CSAT measures customer satisfaction level with a specific product or feature. Usually, customers will be asked to give a rating from 1 (very dissatisfied) to 5 (very satisfied).
Recommended benchmark: 60% – 80%
CSAT Score = (Number of Satisfied Customers* / Total Number of Responses) x 100
* Satisfied customer = 4 and 5 ratings
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